Application Support Engineer (L2) – TeamLease Services (HRTech)

Location: Bengaluru
Experience: 3+ Years
Type: Full Time
Department: Technology

Role & Responsibilities:

  • L2 Support
  • Managing client relationship
  • Managing on-boarding of new clients, setup
  • Provide application end to end support which includes SQL and AWS skills.
  • Deliver industry best practice solutions to the business using out of the box functionality. Provide first class solutions to meet the business expectations.
  • Work with various teams in the IT Organisation in solutioning, planning, risk identification, issue resolution.
  • Driving innovation/automated solutions
  • Responsible for successful digital transformation delivery as per Teamlease Vision.
  • Responsible for establishing industry specific best practices in establishing the ITIL processes.
  • Responsible for Control development processes, platform and tools usage for solutions and delivery and enforce processes
  • Strong experience and expertise in solution delivery and strategy in a bi-modal IT environment
  • Broad knowledge of software development and software testing methodologies along with change and configuration management practices in various cloud environments
  • Demonstrated expertise in bottleneck problems analysis

Education & Experience:

  • Bachelor’s degree in B.E./ B.Tech/ CSE or a related computing field is required.
  • At least 3 to 5 years of experience with L2 application support
  • Strong skill in database SQL query writing.
  • Experienced in all phases of the software development life-cycle (SDLC) with specific focus on ITIL process
  • Certification on ITIL
  • Experience in SQL Server and writing scripts to support applications.
  • Experience in linux and any scripting language is a plus
  • AWS cloud experience (optional)
  • Experience in managing client relationships.
  • Excellent in troubleshooting, analytical, and communication skills

Interested for this position

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