CHALLENGES

As operations scaled rapidly, the bank faced a critical need to hire associates across its 600+ branches spanning 29 states and 8 union territories, requiring a quick and uniform rollout. Multiple staffing vendors were engaged to meet the demand, but that only added to the complexity. The lack of centralised payroll management led to inconsistent practices across vendors, creating confusion for employees, increasing compliance risks, and diluting the overall workforce experience.

Most branches were located in Tier-3 and Tier-4 rural areas, making talent acquisition in remote locations a significant challenge. Local talent was scarce, infrastructure was patchy, and the hiring ecosystem was fragmented. Meanwhile, retaining and skilling the existing staff to handle core banking services only made the task tougher. Without a centralised way to track attendance or performance, the bank struggled to maintain operational visibility.

SOLUTION

This is where TeamLease stepped in, bringing its PAN-India reach and deep recruitment expertise to the table. TeamLease developed a unified strategy to source, onboard, and manage talent across even the remote parts of the country. Leveraging technology and a dedicated recruitment team, TeamLease ensured quick and efficient onboarding of associates.

To enhance employee retention, a new incentive structure was co-developed with the client to engage and motivate existing staff. Partnering with a reputed staffing provider helped the bank streamline operations, maintain consistency, and brought improved control and clarity to payroll management. Adding to this transformation was the rollout of DWS (Digital Workforce Solution). This tool provided the bank with real-time visibility into its workforce, utilising geo-fencing and geo-tagging to track attendance and daily activity logs. What was once a blind spot has become a dashboard of actionable insights, enabling better planning, accountability, and control.

OUTCOME

TeamLease delivered fast, quantifiable results across hiring, retention, and payroll:

• Rapid Workforce Scale-Up: Successfully scaled the associate base from 0 to 900+ associates across 29 states and 8 union territories. During a critical phase, hiring volumes doubled within 3 months, ensuring uninterrupted operations and faster go-live for newly launched branches.
• Automated payroll: Significantly reduced manual HR workload and improved process efficiency. Reduced HR follow-up time on associate and payroll issues resulted in ~225 hours saved per month (based on 15 minutes per associate × 900 associates), 2,700 hours saved annually, and ₹13.5 lakhs saved per year, assuming an average HR cost of ₹80,000/month (₹500/hour).
• Digitised attendance: Tracking across 900+ associates led to ~450 hours saved per month (based on 30 minutes per associate), 5,400 hours saved annually, and ₹27 lakhs saved per year, assuming an average HR cost of ₹80,000/month (₹500/hour).
• Retention & Continuity: A jointly developed incentive program improved retention across rural branches, reducing attrition and lowering rehiring costs, while improving morale and service quality.
• Total Estimated Annual Savings from Payroll & Attendance Efficiency: ₹40.5 lakhs/year, plus added value from improved compliance, reduced errors, and better workforce planning.

From rural hiring to consistent payroll management, this collaboration highlights how the right staffing partner, combined with tech solutions like DWS for real-time attendance and workforce tracking, can drive impact at scale.

Get in touch to discover how TeamLease can drive your growth with intelligent staffing and digital solutions.