Seamless Workforce Solutions for Banking Expansion
BACKGROUND: With a mission to drive financial inclusion, the client has grown into a trusted name in small finance banking, bringing essential services to underserved communities. Spanning 750+ branches across 26 states and union territories, they have built a strong presence in urban, semi-urban, and rural markets.
As they expand further into Tier 2 and Tier 3 cities, they continue to bridge the gap between traditional banking and those who need it most.
ISSUES: As the client expanded nationwide, managing workforce transitions and payroll became a challenge.
Their loan collections vertical required DRA-certified professionals, making contingent workforce solutions critical for ensuring compliance and efficiency. Without trained personnel, collections efficiency and compliance were at risk.
As the bank's reach and penetration increased, staffing needs expanded across verticals, requiring a reputed staffing partner for integrated workforce support.
SOLUTION: TeamLease implemented a structured staffing model, ensuring a smooth transition and payroll setup for a large number of associates in the two-wheeler segment. As hiring for personal loan collections grew, a dedicated recruitment team was deployed to source and onboard associates, along with DRA training and certification to meet compliance requirements.
Substantial hiring and payroll support was provided across multiple verticals, ensuring seamless operations through efficient workforce management. With streamlined workforce solutions by TeamLease, the client maintained operational continuity and scalability.
OUTCOME: With an optimized staffing model featuring efficient transitions, structured hiring, and compliance-driven training, the client scaled operations coherently. A strong contingent workforce has been built across key verticals, with the associate count growing steadily and smoothly, maintaining a nearly 39% CAGR. Also, the streamlined staffing approach improved hiring turnaround time by nearly 30%, ensuring business continuity and optimized payroll management.
As the client continues to expand, TeamLease ensures agility, efficiency, and sustained growth through a strategic staffing model. With streamlined talent acquisition, workforce management, and payroll optimization, TeamLease serves as a reliable staffing partner, helping the client stay prepared for future scale while maintaining business continuity and operational excellence.
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