Smooth Payroll Transition from Onroll to Offroll for Ethnic Wear Brand
Background
The client is a clothing brand that specialises in selling ethnic wear, bridal wear, and accessories, with a nationwide presence. Type of profiles outsourced: Sales Promoters, Trail Assist, Concierge Executive, Tailor cum Master, Helper and RunnerWorkforce Management Challenges
The client faced major operational challenges due to the lack of standardised processes including smooth payroll and technology infrastructure. KYC documentation was missing during onboarding, compliance lapses were frequent due to limited awareness, and salary disbursements were delayed. Additionally, poor internal engagement and the absence of an escalation mechanism led to communication gaps and unresolved issues.
SOLUTIONS
TeamLease intervened with a structured approach to bring operational rigour and compliance discipline into Kalki’s workforce model. Key actions included:
- Implemented a formal onboarding workflow ensuring all employees submitted verified KYC documents at the time of joining.
- Introduced a mobile-first platform with attendance tracking.
- Held periodic compliance sync-ups with the client’s HR Business Partner to streamline PF, ESI, insurance, and regulatory filings.
- Set up a real-time dashboard for the client to access reports.
- Conducted regular national townhalls to address associate grievances, gather feedback, and build trust across locations.
Measurable Impact
The engagement delivered significant transformation within just three months. Over 800 associates were seamlessly onboarded with complete KYC documentation and digitised records, ensuring full workforce visibility. This led to 100% statutory compliance, mitigating legal risks and enhancing audit preparedness. By streamlining operations and reducing manual HR interventions, the client saved over 600 hours of HR effort every month—translating into annual cost savings of ₹27 lakhs. The initiative also greatly improved associate experience, boosting engagement and reducing attrition. Through this partnership, TeamLease not only delivered operational excellence but also became a trusted strategic advisor in shaping the client's future-ready workforce model.
