How a global telecom leader unified HR & Finance shared services

A leading APAC telecom enterprise consolidated 140+ HRSSC and FSSC roles under a single workforce strategy to overcome vendor fragmentation, high attrition, and slow hiring.

Through a Master Service Partner (MSP) model, TeamLease Digital enabled end-to-end workforce lifecycle management—driving faster closures, stronger governance, and scalable shared services operations.

Key Highlights: 

  • 140+ roles successfully onboarded across geographies
  • Integrated TL Connect App for digital onboarding and claim processing
  • Centralized delivery with a dedicated lead to accelerate turnaround
  • Expanded MELA mandates driven by delivery performance
  • Won 45 new compliance roles driven by high client satisfaction
Business Enquiry