Why Frontline Roles Matter in BFSI`s Digital Transformation
Key Takeaways:
The Financial Inclusion Index (FI-Index) rose from 60.1 to 64.2 (2023-24), a positive trend, yet a long road ahead.
Tier-2 to Tier-4 regions: Low digital literacy (25%) and wireless teledensity (57.99%) in rural India hinder financial adoption.
BFSI is going digital, but workforce gaps remain. Temporary staffing bridges these gaps, enabling scalable hiring for financial expansion.
FOS and customer-facing roles build trust, while localised relationships and support executives bridge accessibility gaps.
