Role:
The Lead of the Letters team is responsible to lead a team of anchors to ensure the timely
generation of Offer letters of the Apprentices hired at various clients place.

Key Responsibilities:
● Handle client escalations on any delay in onboarding
● Ensure to close the Letter generation pendency on the same month
● Coordinate with Onsite, client, and BD team to get the statutory documents and bank
accounts
● Respond to client/BD queries related to offer generation status as per prescribed
time-lines
● Fulfill regular and ad-hoc requests arising on business needs
● Collaborate with other departments based on client queries/resolution
● Respond to queries of both internal and external stakeholders.

Education & Experience
● Graduation in any Stream
● 2+ Years of experience ( 1 year exp in managing a team size of min 5)
● Excellent in Microsoft Excel
● Team Management
● Ability to work under pressure and fast-paced environment
● Ability to work on short deadlines