Role:
The role involves timely collection and processing of invoices, understanding and addressing client concerns, auditing inputs and responses, processing offer letters and full & final settlements, handling payroll inputs for multiple client IDs, and knowledge of letters such as experience, relieving, warning, termination, and recovery. Additionally, the individual must have basic knowledge of PF/ESIC/PT/LWF and be able to close client queries within TAT.

Key Responsibilities: 
● Responsible for timely collection of inputs and processing the invoice to ensure we adhere to the PDC agreed with clients.
● UnderStand Client requirement and clarify their concerns over calls and emails 
● Ensuring that all the mails are responded and closed with TAT from team members
● Auditing input & Invoice and mail Responses sent out from Anchors
● Should have knowledge in Processing offer letters
● Should have knowledge in Processing Full & Final settlement
● Follow-up with the client for inputs, Payments & ; any other clarifications
● Should have complete knowledge in Processing Payroll inputs like, LOP, RLOP Earnings & Deductions, Salary revisions, Gratuity etc and must be able to handle independently with 10-15 client-IDs
● Basic Knowledge on PF/ESIC/PT/LWF.
● Able to close client queries with in TAT
● Should have knowledge on all letters process like experience, relieving, Warning, Termination & Recovery letters
 
Education & Experience
● Graduates in any stream.
● 5+ years of work experience
● Multi-tasking
● Client Centric approach and resolution driven attitude
● Should have good knowledge and exposure towards Payroll Process/ Letters Process
● Rapport Building
● Good Coordination and delegation Skills
● Knowledge of excel/MS Word – All Functions Including Vlook-up, Hlook-up, Pivot table & mail merge