Key Responsibilities
1. Operational Leadership:
 Develop and implement strategies to streamline insurance operations, ensuring alignment with company goals.
 Manage end-to-end insurance operations, including policy issuance, claims processing, and renewals.
 Lead the development and execution of operational policies and procedures to ensure efficiency and accuracy.
2. Team Management:
 Build and lead a high-performing operations team through effective recruitment, training, and development.
 Establish clear performance goals, provide regular feedback, and focus on customer satisfaction.
3. Compliance and Risk Management:
 Ensure operations adhere to regulatory requirements and industry standards.
 Work closely with compliance and legal teams to mitigate risks for the client and for the organisation.
 Highlight potential risks in the future of the business.
4. Technology and Process Improvement:
 Collaborate with IT and technology partners to implement and optimize digital solutions, automation, and data analytics tools.
 Identify and execute process improvement initiatives to enhance operational efficiency and reduce costs.
5. Performance Monitoring and Reporting:
 Establish KPIs to monitor operational performance and ensure SLA adherence.
 Prepare and present regular reports on operational efficiency, financial performance, and timely accounting.
7. Customer Experience:
 Drive customer-centric initiatives to enhance policyholder satisfaction and loyalty.
 Address and resolve escalated customer issues promptly and professionally.

Qualifications and Skills
Educational Requirements:
 Bachelor’s degree in Business Administration, Insurance, Finance, or a related field (Master’s degree preferred).
Experience:
 15+ years of experience in the insurance industry or similar role it staffing industry.
 Strong knowledge of insurance products, claims management, and regulatory frameworks.

Key Skills:
 Strategic planning and execution.
 Excellent leadership and team management skills.
 Proficiency in insurance technology and digital tools.
 Strong analytical and problem-solving abilities.
 Excellent communication and interpersonal skills.
 Expertise in project and change management.

Key Competencies:
 Customer Focus: A commitment to delivering exceptional service to policyholders.
 Operational Excellence: A drive to achieve the highest standards of efficiency and accuracy.
 Adaptability: Ability to navigate and lead through industry changes and disruptions.
 Decision-Making: Demonstrated ability to make sound, data-driven decisions.

Compensation:
[Include salary range, benefits, and any performance bonuses, if applicable.]