Position Overview:
The main purpose of the L3 support engineer is establishing Support delivery for TeamLease and being the leader in delivering solutions using ITIL processes and philosophy. The successful candidate will be responsible for being able to maintain a very good client relationship and provide L3 support to them.
Roles and Responsibilities:
- L3 Support
- Managing client relationship
- Managing on-boarding of new clients, setup
- Provide application end to end support which includes SQL and AWS skills.
- Deliver industry best practice solutions to the business using out of the box functionality.
- Provide first class solutions to meet the business expectations.
- Work with various teams in the IT Organisation in solutioning, planning, risk identification, issue resolution.
- Driving innovation/automated solutions
- Responsible for successful digital transformation delivery as per Teamlease Vision.
- Responsible for establishing industry specific best practices in establishing the ITIL processes.
- Responsible for Control development processes, platform and tools usage for solutions and delivery and enforce processes
- Strong experience and expertise in solution delivery and strategy in a bi-modal IT environment
- Broad knowledge of software development and software testing methodologies along with change and configuration management practices in various cloud environments
- Demonstrated expertise in bottleneck problems analysis
Qualifications:
- Bachelor’s degree in B.E./ B.Tech/ CSE or a related computing field is required.
- 3 years of experience with L3 application support
- Strong skill in database SQL query writing.
- Experienced in all phases of the software development life-cycle (SDLC) with specific focus on ITIL process.
- Experience in SQL Server and writing scripts to support applications.
- Experience in linux and any scripting language is a plus
- AWS cloud experience (optional)
- Certification on ITIL is a plus.
- Experience in managing client relationships.
Excellent in troubleshooting, analytical, and communication skills
