Role:
The role is responsible for implementing and maintaining management information systems,
providing technical support for desktop, server, and network hardware and software, upgrading
existing systems, addressing user tickets, conducting remote troubleshooting, customizing
applications, recording technical issues and solutions, and following up with clients to ensure their
systems are functional. They must also resolve day-to-day IT issues, update the IT asset register,
provide support to the team and reporting manager, coordinate with vendors, and keep systems
updated regularly.

Responsibilities:
 Responsible and complex computer systems administration duties in the implementation and
maintenance of management information systems
 To provide technical support for a combination of desktop, server and network hardware,
software and peripheral equipment
 To upgrade existing hardware and software, to correct reported hardware and/or software
problems and to perform a variety of technical tasks relative to the assigned area of
responsibility.
 Address user tickets regarding hardware, software and networking
 Walk customers through installing applications and computer peripherals
 Ask targeted questions to diagnose problems
 Guide users with simple, step-by-step instructions
 Conduct remote troubleshooting

 Test alternative pathways until you resolve an issue
 Customize desktop applications to meet user needs
 Record technical issues and solutions in logs
 Direct unresolved issues to the next level of support personnel
 Follow up with clients to ensure their systems are functional
 Report customer feedback and potential product requests
 He/she should be able to resolve day to day IT issues.
 He/she has the responsibility to provide necessary support to the respective team/ reporting
manager.
 It is his/her responsibility to update the IT asset register regularly.
 He/she provides support to the nearby business locations.
 It is his/her responsibility to coordinate with the vendors.
 It is his/her responsibility to keep the systems updated regularly (like updating batches, etc.)

Education & Experience:
 A bachelor’s degree
 1-2 years
 Basic Communication
 Assembling Systems
 Installation of OS / Application
 Troubleshooting of network issues
 Configuration of servers
 Ability to identify Information security vulnerabilities in Operating Systems, network design,
network devices
 Solution to the vulnerabilities in terms of type of product, manufacturer, brand, product
configuration, monitoring and corrective actions
 Awareness on source of updates on new vulnerabilities, evaluate, corrective actions when
needed
 Hardening of Operating Systems, wireless devices, network devices