India’s prosperity depends on reducing its 50% self-employment
India has 63 million enterprises but doesn’t need that many — the US economy is eight times our size but only has 22 million enterprises. More importantly, 12...
India is still inadequately Formalised, Financialised, Urbanised, Industrialised and Skilled. While the regulatory challenges do pose questions on smoother business functioning and consequent job creation, there are several underlying factors which indicate that there is a lot of work to be done in employment, employability, and ease of doing business.
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Frontline workers, including retail associates, field staff, customer service, and operational employees, are the heart of many industries. Their performance directly impacts customer satisfaction and business outcomes, making employee productivity a key driver of success. These roles are often customer-facing,...
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