Reports

Our latest thinking on the issues that matter most in business and people management

India is still inadequately Formalised, Financialised, Urbanised, Industrialised and Skilled. While the regulatory challenges do pose questions on smoother business functioning and consequent job creation, there are several underlying factors which indicate that there is a lot of work to be done in employment, employability and ease of doing business.

Featured Insight

Why Frontline Roles Matter in BFSI`s Digital Transformation

India’s BFSI sector is at a pivotal moment. While digital innovation is driving financial access, a critical challenge remains—ensuring that the last mile is truly connected. Rural and underserved markets still face barriers like limited digital literacy, low adoption rates, and the absence of localised support. The key to bridging this gap? A workforce strategy that complements technology. Frontline roles, regional staffing solutions, and a human-first approach remain essential to building trust and expanding outreach. Temporary staffing emerges as a strategic enabler, allowing financial institutions to scale efficiently while ensuring accessibility across diverse geographies. This whitepaper delves into the evolving landscape of financial inclusion, the role of a hybrid approach, and actionable insights for BFSI leaders. Get in Touch!

Know More